dd777 Privacy Policy — How We Protect Your Data

1 Information We Collect

dd777 collects personal information in two main ways: directly from you when you register or use the platform, and automatically through technical systems when you interact with the website or app.

Information you provide directly:

• Registration details — your name, date of birth, email address, and mobile number when you create an account.
• Identity verification documents — CNIC or other government-issued ID, proof of address, or source of funds documentation when requested as part of verification.
• Payment information — your payment method details (JazzCash number, Easypaisa number, bank account details, or card information) when you make a deposit or request a withdrawal.
• Support communications — any messages, emails, or chat transcripts exchanged with the dd777 support team.
• Responsible Gaming preferences — any deposit limits, session reminders, or self-exclusion requests you submit through your account settings.

Information collected automatically:

• Device information — device type, operating system, browser version, and screen resolution.
• IP address and location data — used to detect location, prevent fraud, and maintain platform security.
• Session data — pages visited, time spent on the platform, games played, bets placed, and navigation paths.
• Cookies and similar tracking technologies — see Section 6 for full details.

2 How We Use Your Information

Every piece of data collected by dd777 serves a specific operational, legal, or service-improvement purpose. We do not collect data speculatively or without a clear reason.

If you have opted in to receiving promotional messages — such as offers on Cricket betting, PSL match boosts, Casino promotions, or Fish Games cashback — your contact details are used for that purpose. You can opt out at any time by contacting support or updating your account notification settings.

3 Sharing Your Information

dd777 does not sell your personal data. We share data with third parties only where it is necessary to deliver the platform's services or to comply with legal requirements. The categories of third parties who may receive your data are:

• Payment processors — JazzCash, Easypaisa, Raast, bank networks, and card processors receive only the transaction data needed to complete a deposit or withdrawal. These providers operate under their own privacy and security standards.
• Identity verification partners — if a third-party KYC service is used to verify your CNIC or other documents, only the necessary identity data is shared for that specific check.
• Game providers — Live Casino, Slots, and Fish Games content may be delivered by third-party game studios. These studios receive a session token and minimal technical data needed to run the game. They do not receive your full profile.
• Analytics providers — aggregated, anonymised usage data may be shared with analytics tools to help us understand platform performance. No personally identifiable data is included in these reports.
• Legal and regulatory authorities — where required by applicable law or in response to a valid legal process, dd777 may disclose personal data to relevant authorities. We will not share data beyond what is strictly required by such an obligation.

Any third-party service provider engaged by dd777 is required to handle data securely, use it only for the agreed purpose, and not disclose it further without authorisation.

4 Data Retention

dd777 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, and for as long as required to meet any legal obligations.

• Active account data — held for the full duration of your account being open and active on the platform.
• Transaction and betting records — retained for a minimum period after account closure as required for financial record-keeping purposes.
• Identity verification documents — retained for the period your account is active and for a defined period following account closure.
• Support communications — retained for a reasonable period to maintain service continuity and handle any follow-up queries or disputes.
• Self-exclusion records — retained beyond account closure to ensure that a self-exclusion request cannot be bypassed by simply re-registering.

When data is no longer needed and no retention obligation applies, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

5 Your Data Rights

As a player on dd777 you have rights over your personal data. These rights can be exercised by contacting our support team through live chat or by emailing [email protected].

6 Cookies and Tracking Technologies

dd777 uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device by your browser. Cookies do not contain your payment details or CNIC.

The types of cookies used on dd777 are:

• Essential cookies — required for the platform to function. These keep you logged in during a session and maintain your game state. They cannot be disabled without breaking core features.
• Functional cookies — remember your preferences such as language setting, preferred deposit method, and notification choices.
• Analytics cookies — collect anonymised data about how pages are used, which games are most popular, and where players navigate after landing on a particular page. This data is used to improve the platform.
• Marketing cookies — used where you have opted in to receive personalised promotions. These help ensure you see offers that are relevant to your activity on the platform, such as Cricket betting promotions during PSL season or Casino bonus alerts.

You can manage or disable non-essential cookies through your browser settings. Most browsers allow you to block third-party cookies, clear existing cookies, or be notified before a cookie is stored. Note that disabling essential cookies may affect your ability to log in or use certain features of the platform.

7 How We Keep Your Data Secure

dd777 applies a range of technical and operational security measures to protect your personal data against unauthorised access, loss, or disclosure:

• TLS encryption — all data in transit between your device and our servers is encrypted.
• Password hashing — your account password is never stored in plain text. It is processed through a one-way cryptographic hash so that even dd777 staff cannot read it.
• Access controls — only authorised personnel with a legitimate need can access player data, and access is logged.
• Payment security — full card details are not stored on dd777 servers. Card transactions are handled by PCI-compliant payment processors.
• Fraud monitoring — automated systems monitor account activity for unusual patterns, including login attempts from unfamiliar devices or locations.

Despite these measures, no system is completely immune to risk. If you suspect that your account has been compromised, contact support immediately via live chat. Changing your password regularly and not reusing passwords across multiple platforms is also strongly recommended.

8 Minors and Age Verification

dd777 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, you confirm that you are 18 or older. dd777 may request age verification documents — such as your CNIC — to confirm this at any point.

If we discover that an account has been registered by a person under 18, the account will be closed immediately. Any deposits made will be returned to the original payment method after deducting any bonuses claimed, and no winnings will be paid out.

Parents and guardians who believe a minor may have registered on dd777 should contact our support team immediately via live chat so the matter can be investigated and resolved promptly.

9 International Data Transfers

dd777 primarily serves players in Pakistan and processes data with that context in mind. In some cases, data may be processed by or shared with service providers whose infrastructure is located outside Pakistan — for example, cloud hosting providers or game studio servers.

Where such transfers occur, dd777 takes steps to ensure that the receiving party provides an adequate level of data protection through contractual commitments, technical safeguards, or equivalent measures. We do not transfer data to parties that cannot demonstrate adequate protection standards.

10 Changes to This Privacy Policy

dd777 may update this Privacy Policy from time to time to reflect changes in platform features, data practices, or applicable requirements. When material changes are made, registered players will be informed via a platform notification or email where an address is registered to the account.

The date at the top of this page will be updated whenever changes are published. We encourage you to check this page periodically. Your continued use of dd777 following any update means you accept the revised policy.

11 Contact Us About Your Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to report a potential data issue, please get in touch with the dd777 support team:

• Live chat — available 24/7 directly on the dd777 platform. This is the fastest way to reach us.
• Email — [email protected]. Please include your registered username and a clear description of your query. We aim to respond to formal written requests within 2 business days.

For data deletion or access requests, please use the email channel and include your full name, registered email address, and a brief description of the request so we can process it efficiently.